Shovel
As per most timber/builder merchants, we are curbside delivery. You don’t need to be in, we’re happy to leave your items on your driveway or front garden as long as these are easily accessible for our drivers. Please note we cannot take goods through your house, up or down flights of steps or down alleyways round the back! This isn’t to be awkward, we don’t want to damage your property, the goods, or our staff! We hope you understand.
Once your items are bought and paid for we will get them out to you within the times specified above. You will receive an email notifying you of a 2-hour delivery window the day before your delivery is scheduled and will be able to track your driver on the day of delivery.
Delivery hours:
Monday – Friday: 07:30 – 18:00 (could be later in summer months when busy)
Office/Yard Hours:
Monday – Friday: 08:00 – 17:00
Saturday: 09:00 – 12:00
Sunday: Closed
Bank Holidays: Closed
Returns…
Generally our customers are in when we deliver their timber products, so they can check them out to see the quality.
If you not happy with the quality of any of the products you receive, please let us know and we will have them refunded or replaced as soon as we can.
How We Do It
We pride ourselves on delivering good quality timber and we spend days upon days sourcing the best stuff we can find and still trying to keep it affordable!
If you are unsatisfied with the timber that’s been delivered please let us know within 48 hours and we can either refund or replace.
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